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Terms & Conditions

These Terms & Conditions (“Terms”) govern access to and use of the MyGreenReferrals platform (the “Platform”) and related services (the “Services”).

Important

If a person uses the Platform on behalf of a business, that person confirms they have authority to bind that business (the Customer) to these Terms.

Effective date: 26 December 2025 · Last updated: 26 December 2025

1. Definitions

  • “We”, “us”, “our” means MyGreenReferrals Ltd.
  • “Customer” means a business, organisation, sole trader, or other entity that registers for and uses the Platform to create or operate a referral program.
  • “User” means an individual authorised by a Customer to access or use the Platform on the Customer’s behalf (including the Customer’s staff, contractors, or representatives).
  • “Customer Referral Program” means any referral program, rules, incentives, communications, landing pages, forms, and workflows created, configured, or operated by a Customer using the Platform.
  • “Participant” means a person granted access to participate in a Customer Referral Program on the Platform (for example, a “referrer” or a “referred friend”).
  • “Customer Content” means all content, text, offers, reward descriptions, criteria, images, policies, and other materials provided by or on behalf of a Customer to be displayed or sent via the Platform.
  • “Unique Link” means a unique URL or code generated by the Platform for tracking referrals in a Customer Referral Program.

2. Acceptance

By accessing or using the Platform as a Customer, a User, or a Participant, that Customer, User, or Participant agrees to be bound by these Terms to the extent they apply to their access and use. If a person does not agree, that person must not use the Platform.

3. Accounts, Authentication & Access Control

Access to the Platform is provided using different login methods depending on whether access is being used by a Customer, a User, or a Participant. Each Customer is responsible for ensuring that its Users and Participants access the Platform only in accordance with these Terms.

3.1 Participants (one-time PIN access)

  • How a Participant accesses: A Participant accesses the Platform using the email address registered with the relevant Customer Referral Program and a one-time PIN sent to that email address.
  • Email account security: Because Participant access is tied to the Participant’s email account, the Participant is responsible for keeping that email account secure and preventing unauthorised access to it.
  • No sharing or proxy access: A Participant must not share access, forward one-time PINs, or allow any other person to access the Platform on the Participant’s behalf.
  • Participant responsibility for activity: A Participant is responsible for all activity and actions taken using that Participant’s access, whether or not the Participant authorised that activity.
  • Request removal when access is no longer wanted: If a Participant no longer wishes to have access to a Customer’s referral program area, the Participant is responsible for promptly notifying the Customer and requesting that the Customer remove the Participant’s access.

3.2 Customers and Users (email + password access)

  • How a Customer/User accesses: A Customer and its authorised Users access the Platform using an email address and password.
  • Credential confidentiality: The Customer and each User must keep passwords and login credentials confidential, must not share them with any other person, and must not reuse credentials in a manner that materially increases security risk.
  • Account integrity: The Customer must ensure the information associated with the Customer account remains accurate and current. Each User must ensure the information associated with that User’s access remains accurate and current where applicable.
  • Customer responsibility for activity: The Customer is responsible for all activity occurring under the Customer account and under all User access it creates or authorises, whether or not the Customer specifically authorised that activity.
  • Authorised Users only: The Customer must ensure each User is properly authorised, and complies with these Terms and all applicable law.

3.3 Customer responsibility for access restrictions (Users & Participants)

Access control is the Customer’s responsibility. The Customer must maintain accurate access restrictions at all times, including who may access referral program data, referral status, rewards, and any Participant-facing areas.

  • The Customer must promptly remove or disable access for any User who is no longer authorised (for example, due to a role change, termination, or contractor engagement ending).
  • The Customer must promptly remove any Participant who requests removal or who no longer wishes to have access to the Platform.
  • The Customer must implement internal processes appropriate to its business to manage permissions, including periodic review of access.

3.4 Security notifications

  • The Customer must notify us without undue delay if the Customer suspects unauthorised access, misuse, or compromise of any Customer account or any User credentials.
  • A Participant must notify the relevant Customer without undue delay if the Participant suspects unauthorised access to the Participant’s email account or misuse of the Participant’s Platform access.
  • We may suspend or restrict access where we reasonably believe there is a security risk, misuse, or unauthorised access.

4. Permitted Use

The Customer, its Users, and its Participants must not use the Platform to:

  • break any applicable law or regulation (including consumer, privacy, advertising, and anti-spam laws);
  • send unlawful, misleading, or deceptive marketing messages;
  • infringe intellectual property or other rights of any person;
  • upload or transmit malware or attempt to disrupt the Platform;
  • impersonate any person or misrepresent identity or affiliation;
  • collect or use Participant data without appropriate notice and lawful basis.

5. Customer Referral Programs

The Platform provides tools to create and manage Customer Referral Programs. Unless we explicitly agree in writing:

  • We are not a party to any agreement between a Customer and its Participants.
  • Each Customer Referral Program is created and operated solely by the Customer, including the offer, eligibility rules, qualification criteria, and fulfillment of rewards.
  • The Customer is responsible for the Customer’s own terms presented to Participants (including program rules, disclosures, and eligibility requirements).

6. Customer Obligations

The Customer must, at the Customer’s own cost:

  • ensure the Customer Referral Program and Customer Content are accurate, lawful, and not misleading;
  • ensure the Customer has all rights, consents, and lawful bases needed to provide Customer Content and personal data to the Platform (including Participant contact details);
  • comply with all applicable laws relating to marketing, promotions, prize draws/competitions, consumer rights, distance selling, pricing transparency, and advertising disclosures;
  • comply with anti-spam and direct marketing laws and obtain appropriate consents where required (including for email/SMS outreach);
  • determine and implement appropriate fraud-prevention rules (for example, banning self-referrals, duplicate accounts, or abuse);
  • fulfill rewards and incentives promised to Participants, and handle queries, complaints, cancellations, refunds, and disputes with Participants;
  • be responsible for all taxes, reporting, and regulatory obligations arising from rewards or incentives offered or issued under the Customer Referral Program.

7. Indemnity (Key Clause)

To the fullest extent permitted by law, the Customer agrees to defend, indemnify, and hold harmless MyGreenReferrals Ltd, and our directors, officers, employees, contractors, agents, affiliates, and suppliers (together, the “Indemnified Parties”), from and against any and all claims, demands, actions, proceedings, damages, losses, liabilities, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or relating to:

  • any Customer Referral Program the Customer creates, operates, or promotes using the Platform;
  • the Customer Content (including offers, eligibility rules, reward descriptions, and marketing claims);
  • the Customer’s relationship with Participants (including any allegation that rewards were not delivered, terms were unclear, or communications were misleading);
  • the Customer’s collection, use, sharing, or processing of Participant personal data (including any alleged breach of privacy, confidentiality, marketing consent, or data protection obligations);
  • the Customer’s violation of any applicable law or regulation (including consumer protection, advertising, intellectual property, or anti-spam laws) in connection with the Customer Referral Program;
  • any allegation of fraud, abuse, or misconduct by the Customer, the Customer’s Users, or the Customer’s Participants.

We may, at our option, assume the defence of any claim subject to indemnity (without limiting the Customer’s obligations), and the Customer agrees to cooperate reasonably with us.

8. Disclaimers

  • The Platform is provided on an “as is” and “as available” basis.
  • We do not warrant that the Platform will be uninterrupted, error-free, or meet requirements.
  • We do not provide legal, tax, or regulatory advice. The Customer is responsible for obtaining advice suitable for the Customer Referral Program.

9. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law (including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

Subject to the above, to the fullest extent permitted by law:

  • We shall not be liable for any indirect, incidental, special, consequential, or punitive losses, or any loss of profits, revenue, goodwill, data, or business opportunity.
  • Our total aggregate liability arising out of or in connection with the Platform and these Terms (whether in contract, tort, negligence, or otherwise) shall not exceed the amounts paid by the Customer to us for the Services in the 3 months preceding the event giving rise to the claim (or £100 if no fees were paid), unless a higher cap is required by law.

10. Third-Party Services

The Platform may integrate with or rely on third-party services (for example, email delivery providers, payment/reward providers, or analytics). Third-party services are provided under their own terms, and we are not responsible for third-party systems, outages, or acts/omissions.

11. Intellectual Property & Customer Content

  • Our IP: We and our licensors own all intellectual property rights in the Platform and Services (excluding Customer Content and Customer Marks).
  • Customer IP: The Customer retains ownership of: (a) Customer Content, and (b) the Customer’s trade marks, logos, and brand assets (together, “Customer Marks”).
  • Licence to operate the Services: The Customer grants us a non-exclusive, worldwide, royalty-free licence to host, store, use, reproduce, transmit, and display Customer Content and Customer Marks solely as necessary to provide, maintain, support, and improve the Services and to perform our obligations under these Terms.
  • Marketing permission: Subject to the “Restrictions” and “Withdrawal” terms below, the Customer grants us a non-exclusive, worldwide, royalty-free licence to use the Customer Marks and any Customer Content that the Customer provides to us for this purpose in our marketing and promotional materials (including on our website, social media, sales materials, demonstrations, and case studies).
  • Restrictions: We will not publish any non-public referral program data, confidential information, or any personal data of Participants in marketing materials without the Customer’s prior written approval.
  • Withdrawal: The Customer may withdraw the marketing permission at any time by contacting us in writing. We will stop future use of the relevant materials within a reasonable time, except that we may continue to use materials already printed, scheduled, or in production where it would be impractical to stop immediately.
  • No third-party IP without rights: The Customer is solely responsible for ensuring that all materials used in the Customer Referral Program have appropriate permissions for their intended use. The Customer must not upload, display, send, or otherwise use on the Platform any content (including images, videos, music, copy, fonts, illustrations, templates, or branding) that is owned or controlled by a third party unless the Customer has obtained all necessary rights, licences, permissions, and (where required) written consent for that content to be used in the Customer Referral Program and to be hosted, processed, displayed, and transmitted via the Platform.
  • Customer warranty: The Customer represents and warrants that:
    • the Customer owns the Customer Content and Customer Marks, or has all necessary rights to use them;
    • the Customer Content (including any third-party materials included by the Customer) does not infringe any intellectual property, privacy, publicity, or other rights of any person; and
    • the Customer has obtained any permissions required for us to host, display, transmit, and process the Customer Content in order to provide the Services.
  • Removal: We may remove or disable access to any Customer Content where we reasonably believe it may infringe third-party rights or breach these Terms.
  • Platform protections: The Customer must not copy, modify, reverse engineer, or create derivative works of the Platform, except to the extent permitted by law.

Any claim relating to infringement arising from Customer Content is subject to the Customer indemnity in Section 7.

12. Suspension & Termination

  • Suspension/termination for cause. We may suspend, restrict, or terminate access to the Platform (including access for the Customer, the Customer’s Users, and/or the Customer’s Participants) immediately if we reasonably believe: (a) the Customer or any of the Customer’s Users have breached these Terms; (b) a Participant has misused the Platform; (c) the Platform is being used unlawfully; or (d) the use creates risk or potential liability for us or others.
  • Effect of termination. Upon termination of the Customer account, the Customer’s right to use the Platform ends immediately. Any access for the Customer’s Users and Participants will also end, unless we expressly agree otherwise in writing (for example, limited access for a data export window).
  • Survival. Termination does not affect rights and obligations that should survive by their nature, including indemnities, limitations of liability, intellectual property provisions, and governing law/jurisdiction.

13. Privacy & Data

Our processing of personal data (where we act as controller) will be described in our Privacy Policy: /privacy

Where the Customer uploads or provides Participant personal data to the Platform, the Customer represents and warrants that the Customer has the lawful right to do so and will provide appropriate notices and obtain required consents.

14. Changes to the Services/Terms

We may change the Platform, the Services, or these Terms from time to time. If changes are material, we will take reasonable steps to notify the Customer using the primary email address associated with the Customer account (or via an in-app notice). Continued use of the Platform by the Customer, the Customer’s Users, or the Customer’s Participants after the changes take effect constitutes acceptance of the updated Terms to the extent applicable to their use of the Platform.

Customer notice obligation: The Customer is responsible for informing the Customer’s Users and any Participants who access the Customer Referral Program via the Platform of any changes to these Terms or the Services that may affect them, and for ensuring their continued use is compliant with the updated Terms.

15. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer protections apply (if applicable).